At 360-Degree Adventures, we take pride in delivering high-quality cinematic architectural visuals and custom walkthrough experiences. This Refund Policy outlines the circumstances under which refunds may or may not be provided.
By purchasing from this website, you agree to the terms outlined below.
1. Digital Products (Pre-Made Videos)
All pre-made architectural videos, downloadable content, or digital media sold on this website are considered digital products.
Due to the nature of digital content:
- All sales are final
- Refunds are not available once a digital product has been delivered or accessed
Please ensure the product description meets your needs before completing your purchase. If you have any questions prior to purchasing, you are encouraged to contact us for clarification.
2. Custom Architectural Walkthrough Services
Custom walkthrough videos are created on request based on specific design selections or requirements provided by the customer.
Before Production Begins
If you request a refund before work has commenced, a refund may be issued at our discretion.
After Production Has Begun
Once production has started:
- Refunds are not available
- This includes time spent on planning, visual development, and production
Completed Custom Work
Once a custom walkthrough video has been delivered:
- No refunds, exchanges, or cancellations are available
- Completed custom work is considered final
3. Exceptions
Refunds may be considered only in the following limited circumstances:
- Duplicate payment made in error
- Technical failure resulting in non-delivery of purchased content
If an issue occurs, please contact us promptly so it can be reviewed.
4. Consumer Law
This policy operates in accordance with Australian Consumer Law.
Nothing in this Refund Policy excludes or limits your rights under applicable consumer protection laws. Where a refund is required by law, we will comply with those obligations.
5. Contact Us
If you have questions about this Refund Policy or need assistance with a purchase, please contact us through the website contact form before or after purchasing.